We do not publish a printed catalog. Each product page does have a button toward the top right for “Print Catalog”. Pressing this will allow you to print the products on this page. We find that this system saves the company thousands of dollars and allows customers to print what they need, saving landfills of wasted paper.

We do not offer samples. In the past we have tried different systems for sampling and found that it was not cost effective to continue to offer them. Most of our products offer a single piece or a small size for sampling.

In the case of fragrance, we strongly encourage you to test the fragrance in a product and not just sniff the scent out of the bottle. It is always amazing how an aroma will change when exposed to heat and base ingredients. Our fragrances are formulated to smell best when put into products. Often they will smell strong and pungent right out of the bottle because they have such a high concentrated ingredient level.

We do not test on animals and we do not carry products that have been tested on animals.

Some products meet the vegan friendly definition and some do not. For example, our goats milk soap base and goats milk powder comes from a goat which automatically excludes them from the vegan friendly definition. Unless the formula is proprietary, all of our ingredients are listed on the website. It is fairly easy to identify products that are animal related.

We do not carry organic products because we have not applied to be approved by the USDA to become a certified organic handler. We feel that the application would be a waste of our time because the vast majority of our customers have not been inspected and approved by the USDA to be certified organic manufacturers and thus cannot legally make the claim that their product is organic.

We do offer gift certificates. Just call our office so that we can arrange payment and send out the certificate. If you want to have the certificate mailed to someone as a gift, we would be happy to assist you!

I am glad you receive our newsletter as it is the best way to get information on sales and specials! Our newsletters are emailed with html embedded code which provides the links to many sale announcements.

If your newsletter is garbled, check to see if your email program has a setting that allows you to view html emails. If it does not, Contact Us and we can send you the newsletter in a pdf format.

The best place to begin is our Learning Library I understand the material can be very overwhelming, please feel free to call us with any questions! Many new customers like to go to the WSP Forum and talk with others making products.

You can always call us during our regular office hours. If you are at work or unable to call us while using your computer, try the “Live Help” link located on the left side of our website. This link instant messages our customer service staff and you can speak with them “live” in real time.

For questions after regular business hours, try the WSP Forum. Many people ask questions and get excellent answers from other customers and/or our very knowledgeable forum moderators. Don’t be surprised if Debbie May herself answers your question!

You can always email customer service your question and they will follow up with you on the next business day.

The WSP Forum is a message board where people can post questions and get answers from other crafters. Most often you will get excellent, honest answers and productive tips because these are the people making products on a regular basis. The WSP Forum is moderated so when you make a post, it may not be visible immediately. We have found this system works best because it eliminates internet spammers.

The WSP Forum moderators are Ela, Leni and Sara. They are all excellent moderators with years and years of experience. Don’t be surprised to see Debbie May personally answer your question as she loves to spend evenings reading and helping customers succeed!!

Sometimes the hardest part of starting a business is gaining the courage to move forward. Have faith in yourself. Check out our Business Resource Library. Contact us with any of your specific questions. We are here to help you!

If the products you produce are regulated by the FDA, it is not required that you register your business with the FDA. They do have a voluntary registration program for businesses. You can read about this on their website Click Here.

The FDA does not perform product testing.

Candles and consumer products are regulated by the Consumer Product Safety Commission. You can access their website by Clicking Here.

You do not need to have special lead testing performed on your soaps and lotions. Soaps and lotions are regulated by the FDA and not the CPSC. The FDA does not require lead testing because ingredients for your products have strict guidelines that must be met before you even receive them.

The FDA does require by law that you produce a safe cosmetic (this includes lotions and most soaps).

IFRA stands for the International Fragrance Association. They are an independent international association with the main purpose of ensuring the safety of fragrance materials. This includes essential oils, fragrance oils and the components of fragrance oils. This is a very important agency because fragrances are considered “proprietary” formulas and it is only through strict self regulation that the public can be assured that proprietary fragrance formulas are safe for consumer as well as the environment.

All IFRA Standards are based on the latest scientific findings and are implemented following the recommendations of an independent Expert Panel, who have assessed all available data. They are part of the IFRA Code of Practice that makes up the self-regulating system of the industry. All IFRA affiliated companies must comply with IFRA Standards. IFRA affiliated companies represent approximately 90% of the global fragrance compound market. However, as the Standards are available freely to all producers via the IFRA website non-members may access and abide by these Standards.

Wholesale Supplies Plus publishes directly on their website the “Maximum Use Level for Skin Contact” for each fragrance and essential oil. It is important that you follow the maximum use levels for skin contact because these levels have been set based on scientific data for the protection of the public and environment.

Each year IFRA makes recommendations based on the previous year’s research. They publish their findings and their recommendations to the public on their website. As more and more information becomes available, it is likely that you will see minor changes. Once a recommendation is published, a company has two years to comply with the change. This gives you time to use your inventory or alter your formula. It gives Wholesale Supplies Plus time to reformulate fragrance formulas so that we can keep the use levels in an ideal range.

Yes. The European Cosmetics Directive incorporates a number of IFRA Standards in Annex II & III, the Brazilian policy makers have adopted the IFRA Standards into Law. ABIFRA, the Brazilian Fragrance Association is currently proposing to the MERCOSUL group of countries – Brazil, Argentina, Uruguay, Paraguay and Venezuela - the official adoption of IFRA Standards for fragrance ingredients across the region. The ASEAN (Association of Southeast Asian Nations) Cosmetic Directive (ACD) which took effect on January 1, 2008 explicitly refers to the IFRA Standards as far as fragrances in cosmetic products are concerned. Chinese authorities are also looking to include the IFRA Standards into their regulations at the end of 2009.

We highly recommend that you do follow them. This will benefit you and your customers. Following standards and guidelines shows that you are serious about producing a safe product.

I understand this can be confusing.

The Maximum Use Level is simply a guideline for the amount of fragrance that can come in contact with the skin. It is not a amount of fragrance that correlates with ideal product performance.
For example, some lotion formulas become thin with 2% fragrance while others thicken nicely at 6%. Basically, use what is safe for skin contact and smells good to you. Then test to make sure it performs as you desire.

Yes, we offer Free UPS Ground Shipping in the continental USA and Canada. You will need to meet our minimum order requirement of $30.

Your order was likely under our minimum order requirement of $30 or you live outside of the USA or Canada. You will also have an added shipping rate if you requested expedited shipping such as overnight, 2 day or 3 day transit times.

Yes, please phone us so that we can program your account with that number. By doing this, you will be able to have expedited UPS charges placed on your UPS account.

Once an order is placed it goes through several systems and cannot be changed or altered. This means you cannot add to an order once is it placed.

Once an order is placed it goes through several systems and cannot be canceled. If you do not want the order, you must refuse delivery. It is then processed as a return.

Most often an item has gone on sale because the manufacturer has given us a temporary sale effective immediately. Therefore, we are unable to give the sale price to orders placed prior to the sale.

Yes, the public can order from Wholesale Supplies Plus.

Hobbyist purchase in the smallest size offered and do not sell their products therefore, they do not compete with businesses making products for profit. We encourage businesses to purchase in larger sizes for added savings thus increasing the profit margin on products they sell.

Yes, please contact us so that we may properly code your account and have you complete the appropriate paperwork. We will require a photo copy of the license. Once your account has been properly coded, you will not be charged sales tax for orders placed online or by phone.

If you are purchasing our supplies for the purpose of resale, we strongly encourage you to develop your own marketing materials. WSP is not interested in competing with any customers that are resellers. We have found that having the same internet content creates unneeded market confusion.

If you are making products for sale, we support your use of our descriptions in your marketing materials. No person or business can use our images. Many of our images have been purchased and are authorized for use only on our website. Images produced on site, are the sole property of WSP and cannot be reproduced.

No person or business can use our images. Many of our images have been purchased and are authorized for use only on our website. Images produced on site, are the sole property of WSP and cannot be reproduced.

Yes, 99% of our products are purchased in bulk and offered to our customers at a wholesale savings. Over the years, customers have asked us to add a handful of items for order convenience…one example are Wilton Silicone Molds. We have added these items and they are sold at retail prices.

Our gallon jugs are actually larger than 1 gallon. Each gallon jug has a notch before the neck that indicates the fill line. We always fill to that line and in some instances overfill the jug, which is a bonus for you!!

Fragrances sold at Wholesale Supplies Plus are sold by volume. Our amber glass bottles allow for extra airspace which allows liquids to expand in warmer temperatures. This is very important because liquids often need more space in the warmer summer months. If the liquid was filled to the top and traveled to the south in the hot summer months, the glass bottle would shatter in shipment. A bottle meets the volume size when the liquid fill line is in the middle of the bottle shoulder (sometimes called the curve of the neck).

It is important to us that you are a 100% satisfied customer. If you would like to place your order by phone, any one of our experienced customer service representatives will be happy to assist you.

We accept MasterCard, Visa, Discover and American Express. In addition we except Check by Phone and PayPal.

We do not accept personal checks. We do accept check by phone.

We do not offer COD. All orders must be paid before shipping.

If you wish to pay with PayPal, you can shop online or by phone. At the check out indicate payment by PayPal and finalize your order. Write down your order number and order total. Then go to PayPal and authorize a payment to Wholesale Supplies Plus using the “Email Payment To” address of SoapOrder@aol.com

We do take orders from schools and organizations requiring a purchase order. We will not ship the order until it has been paid.

We do not have additional discounts for special groups. Each one of our customers are important to us and we do not believe in having special pricing for different customers.

All of our prices are online. We do not have a special price sheets for Resellers, VIP Customers or Large Organizations. We feel strongly that all of our customers are special and they all should have the same advantage regardless of company size.

Most orders ship in 24 to 48 hours. During the months of Oct, Nov and early Dec. we may take up to 72 hours to ship an order.

Delivery times are based on where you live in relation to Broadview Heights, Ohio. If you log into your account, you can track your order and view an estimated delivery date.

I apologize for this happening. We pack the boxes carefully but unfortunately sometimes there are things that happen to the box after it leaves our building. This is beyond our control.

You will want to take a picture and inventory all of the contents. Specifically look for anything that is damaged, broken or missing. If you ordered any items that contain glass, DO NOT reach blindly into the box as broken glass may cut your hand. Contact us immediately so that we can make a UPS claim and take care of your order. It is important to us that you are 100% satisfied with your order.

Try not to worry. It is likely that one box got separated from the shipment and will be delivered later in the day or tomorrow. You can do one of two things, you can call us and we can track the order for you, or you can log into your online account and track your order yourself. Our online tracking will show the progress of EACH box shipped from our facility. If you see anything unusual such as one box is in a totally different state, please call us immediately.

In the unusual event that we made an error in your order, please contact us immediately.

In most cases, it is best for the tracer to be completed before reshipment. During the tracer process, UPS often finds the box under a shelf in a truck or the driver will remember that it was delivered to the wrong address. In these events, UPS will expedite the box to your location which is often much faster than us reshipping the order.

You will want to contact us immediately. We will need to make sure your account is up to date (so this doesn’t happen again) and will want to facilitate getting your order to you as soon as possible.

We would prefer that you call us directly. UPS will tell you that there is no charge but that is not 100% truthful. Anytime a box is routed to another address, UPS bills the shipper a significant fee (per box redirected). In this event, we will call you expecting payment for this address change.

It is the UPS delivery person that requires the signature. Our experience has shown that if a driver has experienced fraud in an area or a number of circumstances where boxes are delivered but the recipient claims they didn’t receive the box, they will require a signature. We have found that areas such as apartment buildings (where theft is a bit easier) the UPS driver will require a signature.

This is up to the UPS driver. Sometimes they do and sometimes they don’t. The driver may consider this an address change and then bill us a significant fee per box redirected. In this event, we will call you expecting payment for this address change.

Typically, UPS will try three times to deliver a box. At this point it is returned to the shipper.

UPS does not “call ahead” for box truck delivery. This is their company policy.

We would prefer that you call us directly. Anytime a box is routed to another address, UPS bills the shipper a significant fee per box redirected. In this event, we will call you expecting payment for this address change.

Please call us immediately. We want you to be a 100% satisfied customer. We will do everything within reason to make this happen.

This is always a difficult question. If the box is oozing and rattles, reject the entire box so it is returned to us. If it looks like minor damage, accept the box and inventory the contents. Perhaps the damage was limited to the box and not the contents. Call us immediately if you have any questions, product damage or concerns.

Please be assured that your order did not leave our warehouse in that condition. All orders leave our building clean, orderly and tightly packed.

If you have receive an order that appears to be a “box in a box” or a “green bag in a box” then UPS has damaged your order and repacked it prior to delivery. We find this very unacceptable and would like you to call us immediately.

Typically UPS does not deliver on Saturdays. If it is Friday and you are in a pinch for a product, call us and we can arrange a special Saturday Delivery. In this event, your shipping costs will have an additional UPS Saturday Delivery surcharge fee.

Orders being shipped Overnight, 2 Day or 3 Day UPS need to be received by 2pm (eastern time zone) for same day shipment.

Your best bet is to call us so that we can hand process the order. You will need to upgrade your shipping to Overnight, 3 Day or 2 Day shipping for same day shipping.

In general we need 2 hours to prepare an order for pick up.

We need to have time to invoice and process your order. Depending on the time of day, the staff may be at lunch or break. Also, they may be in the process of filling other orders and need to complete that process before starting to fulfill your order. We have several restaurants in the area where you can have lunch or coffee. You are always welcome to wait in your car. We do not have a waiting area in the showroom. Depending on the showroom order, we try to minimize the wait to 15 – 30 minutes.

If you know what you want to order but want to sniff some fragrances before completing your order, we suggest placing an order online or by phone for the bulk of the items. Then when you are here place a second smaller order for the fragrances. This way the staff can fill the bulk of your order prior to your arrival. The second order of a few fragrances can be filled rather quickly, minimizing your wait time.

Yes, many of our customers phone in an order for pick up. We think this is a great idea. We will have your order waiting for you.

You will first stop in the showroom and receive special paperwork from customer service. The staff will then direct you to the drive around pick up door. For your convenience, our warehouse staff will load your car or trailer.

We always welcome customers to the showroom. We do ask that you limit your time to shopping. The staff is very busy taking phone orders and handling customer questions via email/live help/phones.

Debbie loves to talk with customers. Just ask to see if she is in the office and not busy in a meeting. If you are traveling a distance, call ahead so that she clear time in her calendar to meet you.

Wholesale Supplies Plus has a very low staff turnover and most often additional full time staff are hired from part time workers. In the event that we do need to hire from the outside, we have a company policy to not hire customers. This policy was made because all staff is required to sign a “non compete” document and comply with the company handbook. WSP staff is strictly forbidden from purchasing supplies for the purpose of resale and/or producing products for the purpose of sale. This automatically eliminates most of our customers.