Frequently Asked Questions
Hours of Operation:
Office - Hours of Operation: Customer service is available by phone Monday through Friday from 9:00 a.m. to 4:00 p.m., Eastern Standard Time. We are closed for lunch from 12:00 p.m. to 1:00 p.m. daily. You may reach customer service at 1-800-359-0944.
Distribution Center – Hours of Operation: The distribution center picks, packs and prepares shipment of orders from 7:30 a.m. to 4:00 p.m. UPS typically picks up boxes packed throughout the day with their last pick up time at 3:00 p.m. While customers may receive an email that their order has shipped, the freight trucks carrying your box may not arrive to the UPS terminal until after 6:00 p.m. We suggest accessing UPS tracking after 7:00 p.m., Eastern Standard Time.
Placing Your Order
Placing orders: Our website is considered to be the best in the business and is open 24 hours a day, 7 days a week and 365 days a year at www.WholesaleSuppliesPlus.com. If you prefer to speak with a customer service agent, call us toll free at 1-800-359-0944.
Payment Methods: We accept Visa, MasterCard, Discover, and PayPal. We do not accept personal checks. Money Orders can be mailed to:
Wholesale Supplies Plus, Inc.
7820 E Pleasant Valley Rd.
Independence, Ohio 44131
Out of Stock Items: If an item is out of stock, we will create a backorder for the item and ship the remaining items on the order. When this happens you will be notified by email. Backorders are shipped at no cost to the customer. If you wish to cancel a backorder and receive a refund, simply call customer service at 1-800-359-0944.
Receiving Your Order:
Order Processing Times: We strive to process all orders within 1-2 business days. There are occasions when we need additional time to fulfill orders. These include days following extraordinary sales/specials and after company holidays. If you are in a pinch and need to line jump your order in front of others, consider selecting “Line Jump” at checkout and we will print your order with the next batch headed to the warehouse for fulfillment. Bulk items that are special ordered cannot be line jumped. Bulk orders with items taken from stock are eligible for line jump processing. We can’t guarantee it will ship that same day but we will do all we can to make sure to get your order on the next UPS truck.
Company Closure Days: We are closed most national holidays as well as various companywide in-service and inventory count days throughout the year. Click HERE to view our planned closure schedule.
Shipping – Contiguous US: We ship using UPS. Orders over $40 have Free UPS Ground Shipping. Orders less than $40 ship for a flat $7.95. Customer can be responsible for $15/box fee to redirect any package. PO Box addresses cannot be honored as we need a physical address for delivery.
Shipping – Off Shore: We ship to APO, International and Off-Shore States via US Postal Priority Mail. Due to volume and shipping box sizes/weight, US Postal picks up these orders from our distribution facility on Thursdays only. All orders shipping to these locations must have a signed international shipping agreement on file with us. Click HERE to access the agreement.
Handling Fee: All orders have a small handling fee of $5. This fee covers the cost of packing boxes, packing material, shipping labels and labor to prepare your shipment.
Shipping Transit Times: Once your package leaves our facility the shipping carrier determines the transit times. UPS transit times vary, depending on your location, time of year and extreme weather. Click HERE to view their map of anticipated state transit times. They typically take longer to ship during the fall holiday season and nationwide online Black Friday sale days. US Postal Priority Mail typically requires a minimum of 2-3 transit days.
Pick-Up Policy: For your safety and our operational efficiency, our distribution center is closed to visitors and walk-in customers. We do have an option for customers to pick up their orders in our retails store “Handmade Studio”. Pick up orders receive a 15% discount on retail products (WSP Bulk & Sale Items are excluded) and require a 2 day lead time. To select this option, simply check “Pick Up – Handmade Studio” in the shopping cart. WSP Bulk items/orders are not eligible for pick up.
Handmade Studio: Handmade Studio is our flagship retail location on the same property as Wholesale Supplies Plus. The studio carries a partial line of Crafter’s Choice products at retail prices (slightly higher than Wholesale Supplies Plus). At the studio you can buy supplies for home use, make projects on-site, have parties, attend classes or workshops and network with others that share in the passion of handmade cosmetics and soap making.
Order Changes & Damages
Order Changes & Cancellations: We understand that life can change quickly and with that your pending order may require adjustment. It is our pleasure to help you with your needs. Orders that have not gone to the warehouse for fulfillment may be “added-to” or “canceled”. Unfortunately orders cannot be changed. Instead these orders need to be canceled and refunded prior to a new order being placed and paid. Please call customer service for assistance with any order at 1-800-359-0944.
Damaged or Missing Items: We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged we ask that you immediately contact us at 1-800-359-0944 so that we can initiate an investigation and claim with UPS. We will need photos of items, the shipping box and labels. We are happy to help replace or refund your missing or damaged items within 15 days of purchase. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 15 days of purchase. We will get you the missing items out right away.
Refunds & Returns
We take pride in only offering products with unsurpassed quality. We have hundreds of thousands of real customer reviews available on our product pages that will assist you in making informed buying decisions. Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns.
If you believe a product does not match a description or customer review and it does not meet your quality expectations, please call us for return options. Our toll-free number is: 1-800-359-0944.
Donate Your Change Program
When placing your order online at Wholesale Supplies Plus you are given the choice on the final stage of the checkout process to “Round Up” your order. This program rounds your order to the nearest dollar to benefit worthwhile causes. In addition to your donation, WSP will match your donation for this great cause. Click Here to view program details.
Commitment to Giving Back
Wholesale Supplies Plus believes that corporations have the responsibility to give back to the communities in which they serve. Our charity of choice is Life Center for Autism Foundation (LCA), an established 501(c)3 organization with the mission of providing social opportunities to those impacted by autism. Past donations have been given to support therapeutic riding programs, a culinary kitchen for an adult autism program, horticulture gardens for adults with special needs and a “soap shop” learning center at a special needs high school. In addition to supporting LCA, Wholesale Supplies Plus is a work site for special needs students and we support families in need throughout the year.
Product Rating System / Guidelines
We want you to have easy access to product ratings and reviews. As a Wholesale Supplies Plus Customer, you can submit written ratings and reviews for items you have purchased. We encourage customers to share honest opinions, both favorable and unfavorable so that other customers can make smart buying choices.
Click HERE To Review Our Rating Guidelines