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Wholesale Supplies Plus
 
   
 
Frequently Asked Questions

Hours of Operation:

Office - Hours of Operation: Customer service is available by phone Monday through Friday from 9:00 a.m. to 4:00 p.m., Eastern Standard Time. We are closed for lunch from 12:00 p.m. to 1:00 p.m. daily. You may reach customer service at 1-800-359-0944.

Distribution Center – Hours of Operation: The distribution center picks, packs and prepares shipment of orders from 7:30 a.m. to 4:00 p.m. UPS typically picks up boxes packed throughout the day with their last pick up time at 3:00 p.m. While customers may receive an email that their order has shipped, the freight trucks carrying your box may not arrive to the UPS terminal until after 6:00 p.m. We suggest accessing UPS tracking after 7:00 p.m., Eastern Standard Time.

Shopping & Payment Information

Placing orders: Our website is considered to be the best in the business and is open 24 hours a day, 7 days a week and 365 days a year at www.WholesaleSuppliesPlus.com. If you prefer to speak with a customer service agent, call us toll free at 1-800-359-0944.

Payment Methods: We accept Visa, MasterCard, Discover, and PayPal. We do not accept personal checks. Money Orders can be mailed to:

Wholesale Supplies Plus, Inc.
7820 E Pleasant Valley Rd.
Independence, Ohio 44131


Account Log-In: Since Wholesale Supplies Plus and the retail store Handmade Studio in Independence, Ohio are sister companies, your same log in will work at both sites for online ordering and rewards.

Shop at Studio: In-store purchases of supplies and ingredients will receive 10% off regular prices and no handling fee. This discount will be stacked with other discounts including those with coupons, sale discounts and loyalty rewards. Classes, events and finished gift products are not eligible for 10% off discount.

Handmade Studio has wide variety shelf stock for making handmade soaps, lotions and cosmetics. Regularly stocked items can be identified on the Handmade Studio website with a product notation “Studio Shelf Stock”. This notation does not guarantee that a customer did not just purchase the shelf inventory so if you are in need of a specific item, please call us to verify we have the item and desired quantity.

Call Ahead Ordering: You can call ahead to ensure the items you want to buy are on the shelf. If you would like us to set the items aside, we will need to invoice your order and have it ready for when you arrive. Call ahead orders will receive 10% off regular prices and a $5.95 handling fee. The handling fee covers the cost of pulling your order, product storage and preparing items prior to pick up. The 10% discount will be stacked with other discounts including those with coupons, sale discounts and loyalty rewards. Classes, events and finished gift products are not eligible for 10% off discount Call ahead orders must be paid at the time of calling ahead. We will call you when your order is ready for pick-up.

Online Ordering: Placing an online order is easy. Our website is the best in the business and is open 24 hours a day, 7 days a week and 365 days a year at www.HandmadeStudio.com. Shop in the convenience of your home or office and let us know the date you wish to pick-up your order. Orders will receive 10% off regular prices and a $5.95 handling fee. The handling fee covers the cost of preparing the order prior to pick up. The 10% discount will be stacked with other discounts including those with coupons, sale discounts and loyalty rewards. Classes, events and finished gift products are not eligible for 10% off discount. Orders can be paid online or at pick-up. We will call you when your order is ready for pick-up.

Donate Your Change Program: When placing your order online at Handmade Studio you are given the choice on the final stage of the checkout process to “Round Up” your order. This program rounds your order to the nearest dollar to benefit worthwhile causes. In addition to your donation, we will match your donation for this great cause. Our current cause is autism. Donations are made to Life Center for Autism Foundation.

Payment Methods: The Handmade Studio registers accept Visa, MasterCard, Discover, and Cash. Online we accept Visa, MasterCard, Discover, and PayPal.

Ohio Tax Exemption Form: Ohio law requires us to charge Ohio sales tax for all purchases made in the State of Ohio, unless we have the proper form filled out. If you would like to make a tax-exempt purchase with our company you will need to submit to us the Blanket Exemption Certificate that is located in your Online Account.

Receiving Your Order:

Order Processing Times: We strive to process all orders within 1-2 business days. There are occasions when we need additional time to fulfill orders. These include days following extraordinary sales/specials and after company holidays. If you are in a pinch and need to line jump your order in front of others, consider selecting “Line Jump” at checkout and we will print your order with the next batch headed to the warehouse for fulfillment. Bulk items that are special ordered cannot be line jumped. Bulk orders with items taken from stock are eligible for line jump processing. We can’t guarantee it will ship that same day but we will do all we can to make sure to get your order on the next UPS truck.

Company Closure Days: We are closed most national holidays as well as various companywide in-service and inventory count days throughout the year. Click HERE to view our planned closure schedule.

Shipping – Contiguous US: We ship using UPS. Orders over $25 have Free UPS Ground Shipping. Orders less than $25 ship for a flat $8.95. Customer can be responsible for $20/box fee to redirect any package. PO Box addresses cannot be honored as we need a physical address for delivery.

Shipping – Off Shore: Due to the complexities involved with these shipments, we have created an offshore policy page Here.

Handling Fee: All orders have a small handling fee of $5.95. This fee covers the cost of packing boxes, packing material, shipping labels and labor to prepare your shipment.

Shipping Transit Times: Once your package leaves our facility the shipping carrier determines the transit times. UPS transit times vary, depending on your location, time of year and extreme weather. Click HERE to view their map of anticipated state transit times. They typically take longer to ship during the fall holiday season and nationwide online Black Friday sale days. US Postal Priority Mail typically requires a minimum of 2-3 transit days.

Pick-Up Policy: For your safety and our operational efficiency, our distribution center is closed to visitors and walk-in customers. Starting August 1, 2017 we will no longer be able to accommodate pick up orders for retail customers.

Handmade Studio: Handmade Studio is a retail location on the same property as Wholesale Supplies Plus. It is a different company that is a flagship location for future companies to be located around the US. The studio carries the most popular Crafter’s Choice products on their shelves and but not the full line carried at Wholesale Supplies Plus. At the studio you can buy supplies for home use, make projects on-site, have parties, and attend classes or workshops and network with others that share in the passion of handmade cosmetics and soap making. Their address is 7820 E. Pleasant Valley Rd. Independence, Ohio 44131.
You can call them at 216-503-9396. If you are in the area, stop in and say hello!

Subscriptions

Subscription Services gives you the opportunity to save by subscribing to the delivery of certain items. If you have a Handmade Magazine subscription in print or digital, you can manage the purchase log into your account. Then go to the “Subscription Services” on the left column.

Order Changes & Damages

Order Changes & Cancellations: We understand that life can change quickly and with that your pending order may require adjustment. It is our pleasure to help you with your needs. Orders that have not gone to the warehouse for fulfillment may be “added-to” or “canceled”. Unfortunately orders cannot be changed. Instead these orders need to be canceled and refunded prior to a new order being placed and paid. Please call customer service for assistance with any order at 1-800-359-0944.

Damaged or Missing Items: We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged we ask that you immediately contact us at 1-800-359-0944 so that we can initiate an investigation and claim with UPS. We will need photos of items, the shipping box and labels. We are happy to help replace or refund your missing or damaged items within 15 days of purchase. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 15 days of purchase. We will get you the missing items out right away.

Refunds & Returns

We take pride in only offering products with unsurpassed quality. We have hundreds of thousands of real customer reviews available on our product pages that will assist you in making informed buying decisions. Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns.

If you believe a product does not match a description or customer review and it does not meet your quality expectations, please call us for return options. Our toll-free number is: 1-800-359-0944.

Donate Your Change Program

When placing your order online at Wholesale Supplies Plus you are given the choice on the final stage of the checkout process to “Round Up” your order. This program rounds your order to the nearest dollar to benefit worthwhile causes. In addition to your donation, WSP will match your donation for this great cause. Click Here to view program details.

Loyalty Rewards

Great news!! Handmade Studio and Wholesale Supplies Plus are sister companies. They have combined their reward programs and all your purchases now work toward higher reward levels! To read more about the reward program, Click Here.

To view your current reward status, Click Here.

Maintain a Bronze reward status ($40 in purchases in a rolling 12 month period) and you will have access to all current and past issues of Handmade Magazine! You can view these issues in your personal digital bookcase located in “My Account”.

Wish List

While viewing products at Handmade Studio, you will have an option to save a product to your “Wish List”. To view your current wish list, simply log into your account and click on the link located on the left side of the page.

Commitment to Giving Back

Wholesale Supplies Plus believes that corporations have the responsibility to give back to the communities in which they serve. Our charity of choice is Life Center for Autism Foundation (LCA), an established 501(c)3 organization with the mission of providing social opportunities to those impacted by autism. Past donations have been given to support therapeutic riding programs, a culinary kitchen for an adult autism program, horticulture gardens for adults with special needs and a “soap shop” learning center at a special needs high school. In addition to supporting LCA, Wholesale Supplies Plus is a work site for special needs students and we support families in need throughout the year.

Questions & Expert Answers

We offer the ability for customers to ask questions online and receive answers from our expert in-house team of makers. To ask a question, go to the product page and click “Ask Question”. Once we research your answer we will place the reply online. You can view your questions with answers by going to the product online or our community are of your account. Click on “May Questions & Answers”.

Product Rating System / Guidelines

We want you to have easy access to product ratings and reviews. As a Handmade Studio Customer, you can submit written ratings and reviews for items you have purchased. We encourage customers to share honest opinions, both favorable and unfavorable so that other customers can make smart buying choices.

As a “thank you” for helping make our site more robust, we will issue you a coupon for contributing to our online product rating and view system. Simply place your review, wait for an administrative spam review and then when the review is made public…you will have a coupon deposited in your online account! The coupon will good for the product you reviewed!!

Who can create customer reviews?
You must purchase a product before you can rate and review it. We encourage customers to not only look at a product but to actually use it so that they can fully evaluate its performance. We do have rules for submitting reviews and we reserve the right to deny reviews that do not fall within our guidelines.

How to write an awesome review
Be Specific: Your review should focus on the specific product being reviewed and your experience with the product. The best reviews include not only your initial impressions but also how you used the product and the details for those impressions.

Length: Ideally reviews are between 20 and 1,000 words. The ideal length is 100 to 250 words. A rating without comment is not as valuable as a rating with a detailed comment.

Be Honest: We welcome honest product reviews--positive and negative. As long as a rating and review remains specific to the product, does not criticize a competitor, and is written with the clear intent to help others, we will not remove the review because they are critical. We believe all helpful information can inform our customers’ buying decisions.

What's not allowed
Handmade Studio appreciates your time and participation in our product rating and reviews program. We limit customer participation to one review per product and reserve the right to remove reviews that include any of the following:

Objectionable Material:

• Obscene, confrontational or distasteful content
• Profanity or spiteful remarks
• Promotion of illegal conduct
• Promotion of other businesses or competitors
• Off topic comments
• Reviews that do not provide customers with an honest product evaluation

Inappropriate Content:

• Advertisements, promotional material or repeated posts that excessively make the same point
• Comments by or on behalf of a person or company with a directly competing product or business
• Posts intended to advertise a business including yourself, manufacturers or competitors
• Confrontational feedback to other reviewers
• Details about availability or alternative ordering locations
• Feedback about typos or inaccuracies in our website or product description
• Feedback about customer service or general company policies
• Content that is intended to harm a person, business or company including product sales
 
 
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