Shipping & Returns

Free Shipping (Orders $25+)

Good news: shipping is free on orders over $25 shipping to the 48 contiguous U.S. states. 🎉

Program details:

  • $25 minimum order (before shipping/fees).

  • Available for phone and online orders.

  • Valid only for shipments to the 48 contiguous United States.

  • Refused and returned orders are subject to a 20% restocking fee.

  • Refused orders may also be charged:

    • Shipping to the original address, and

    • Return shipping back to our warehouse, in addition to the 20% restocking fee.

  • All orders include a $5.95 handling fee to cover boxes, packing materials, and the labor to prep your shipment.


Flat Rate Shipping $8.95 (Orders Under $25)

Need to place a smaller order? We get it—sometimes your business just needs that one thing right now. 

For orders under $25, we offer flat rate shipping for $8.95 (48 contiguous U.S. states).

Program details:

  • Available for phone and online orders.

  • Valid only for shipments to the 48 contiguous United States.

  • Refused and returned orders are subject to a 20% restocking fee.

  • If multiple under-$25 orders are combined to ship together, the $8.95 flat-rate shipping fee on individual orders is non-refundable.

  • All orders include a $5.95 handling fee to cover boxes, packing materials, and the labor to prep your shipment.


Pick-Up Policy (Curbside Pickup – Independence, Ohio)

Want your supplies on your schedule? We’ve got you. 
We offer Curbside Pickup at our Independence, Ohio location—easy pickup, straight to your car. And yes, there’s a perk: get 5% off your entire order when you choose curbside pickup. 🚗💨

Click here to read about our pickup process.

 


Shipping & Ownership

All orders placed on our website ship directly from Wholesale Supplies Plus facilities. Once your order leaves our warehouse and is handed off to the carrier, ownership and responsibility transfer to you.

Shipping costs are your responsibility unless otherwise noted at checkout. If a package is returned to us due to an incorrect address, any additional shipping charges will be billed back to your original payment method.

 


International Orders

Due to increased international regulations, we no longer ship directly outside the U.S. (with the exception of Canada).

Many international customers use a freight forwarder. If you choose to do that:

  • Place your order as usual

  • Use the shipping address provided by your freight forwarder

Important: Once an order ships to a freight forwarder, Wholesale Supplies Plus is not responsible for customs issues, damages, delays, or lost packages—and refunds or replacements cannot be issued for these orders. Read more about our off-shore shipping policy here. 

 


Delivery Details

We currently ship via FedEx and USPS (carriers may change as needed).

Shipping costs are calculated at checkout, but in rare cases, charges may need to be billed separately. By placing your order, you authorize us to charge applicable shipping costs to your payment method.

Every order receives a unique order number and is carefully packed and inspected before it leaves our warehouse. 

 


Damaged, Lost, or Stolen Packages

We work hard to get your order to you in great shape—because “arrived looking like it lost a street fight” is not acceptable. 

If your order arrives damaged

Please contact us immediately at 1-216-503-9361 so we can start an investigation and file a claim with the carrier. We’ll need:

  • Photos of the items

  • Photos of the shipping box

  • Photos of the shipping labels

We’re happy to help replace or refund missing or damaged items within 15 days of purchase.

If something is missing

We sincerely apologize. Please notify us within 15 days of purchase, and we’ll get the missing items out right away.

Heat-sensitive items

Some products (like wax) may soften or melt slightly during shipping, especially in warm weather. The good news: this typically does not impact product quality.

If your package is lost or stolen

Lost or stolen packages—especially those delivered without a signature—are unfortunately outside our control. If this happens:

  • Call us and we’ll assist with a tracer or claim

  • Please note: investigations can take time

  • If theft is confirmed, we recommend filing a police report


Refunds & Returns

We take quality seriously—and we also provide hundreds of thousands of real customer reviews on product pages to help you buy with confidence.

Because our products are used to make cosmetics and ingredients must remain verified and unadulterated, we are unable to accept returns.

If you believe a product doesn’t match its description or reviews—or it doesn’t meet your quality expectations—please contact our customer service team to discuss options at 1-216-503-9361.

 


Order Cancellations

Once an order is placed, it’s locked in. Orders cannot be canceled, edited, combined, or modified—so please double-check everything before you click “Place Order.” 

If an order is canceled due to non-payment (including unpaid shipping on freight orders), a 15% restocking fee will be deducted from your refund to cover processing and handling costs.