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Customer Service – Frequently Asked Questions

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Customer Service – Frequently Asked Questions

This article will answer general questions regarding our company policies and general company information. 
Indigo

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Indigo

Indigo is traditionally regarded as a color on the visible spectrum, as well as one of the seven colors of the rainbow: the color between blue and violet. It is counted as one of the traditional colors of the rainbow, the order of which is given by the mnemonic Roy G. Biv.
When Can I Start Selling My Homemade Products?

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When Can I Start Selling My Homemade Products?

It takes time to master making soaps and homemade products. You enjoy using your products, and you’ve gifted them to family and friends. How do you know when your products are ready for market?It can be tricky to know for sure because, unlike many other professions in the U.S., there is no mandated testing, governing body or federal certification for selling most soaps and homemade items.
Outstanding Customer Service From Catastrophe

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Outstanding Customer Service From Catastrophe

How can your business get a reputation for outstanding customer service? First, things need to go terribly wrong. In fact, you have to screw up pretty badly, make a few awful mistakes and as a result, have some really upset customers. With all this said, it truly begs the question…do you really want a reputation for outstanding customer service?
Formulating With Lime (And Other Citrus Fruits)

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Formulating With Lime (And Other Citrus Fruits)

Lime and other citrus oils are popular in skin care products, however, it is important to recognize the limitations when formulating with these ingredients.
Creating a Great Business Plan

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Creating a Great Business Plan

In today’s economy, a sound business plan is more critical than ever. You need to understand the marketplace and be able to differentiate your business from the competition. This article addresses the most common elements to incorporate into your plan.
Decode Your Label: Sunscreen

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Decode Your Label: Sunscreen

Learn everything you need to know about confusing ingredietns and information on suncreen labels!
Honey & Chamomile Lotion Bars Recipe: Natural Skincare at Home

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Honey & Chamomile Lotion Bars Recipe: Natural Skincare at Home

Indulge in creating homemade lotion bars infused with the gentle touch of honey and chamomile. These twist-up lotion bars offer a unique way to moisturize dry and chapped skin, using chamomile's natural soothing properties and honey's sweet aroma. Chamomile, known for its anti-inflammatory and antimicrobial benefits, pairs wonderfully with the included Honey L’Occitane-Type Fragrance Oil, though a natural scent option is available for purists. This guide will take you through making these delightful skincare treats, ideal for your use or as thoughtful gifts. Chamomile-infused apricot kernel oil forms the heart of this recipe, harnessing chamomile's soothing qualities and bisabolol content for your skin's benefit. When paired with honey's sweet fragrance, it creates a nurturing and aromatic skincare experience. This combination is pleasing to the senses and beneficial for the skin, making these lotion bars a must-have in your natural skincare arsenal. TIMINGPrep Time: 15 MinutesPerform Time: 30 MinutesCooking Time: 4 Hours 30 MinutesCooling Time: 25 MinutesTotal Time: 5 Hours 45 Minutes, 40 Minutes active timeSUPPLIESDigital Scale1-2 qt Saucepan or SkilletWire Rack (to fit in saucepan or skillet)Spatula or SpoonSpray bottle with 70% Isopropyl AlcoholFunnel PitcherPipettes (for preservatives and essential oils)Paper towelsFine-mesh sieveFreezerStovetop or Portable BurnerTimerSlow Cooker or Sous Vide Cooker (optional)12 oz Mason Jar with LidSmall Bowl5 x 2 oz Green Twist-Up TubesINGREDIENTSApprox. 1.2 oz / 1.5 cups Chamomile Flowers3.5 oz / 99 g Mango ButterApprox. 8 oz Apricot Kernel Oil3.5 oz / 99 g Beeswax (White)3 g / about 3 ml Honey Fragrance Oil Infuse the Apricot Kernel Oil: Start by infusing chamomile flowers in apricot kernel oil, a process that can be done via slow cooking, sous vide, or natural sunlight. Line the strainer with a paper towel or coffee filter. Strain the oil a second time. Squeeze the paper towel to extract as much oil as possible. Melt the Oils: Melt the beeswax, mango butter, and infused oil, ensuring a smooth blend. Allow the butter and wax to melt, stirring occasionally, for about 25 minutes. Remove from the water bath and allow to cool for 2 minutes. Add the fragrance oil. Stir to combine. Combine and Pour: After adding the fragrance, pour the mixture into twist-up tubes and allow it to set. Place the tubes in the freezer to harden for about 25 minutes. While this recipe features Honey Fragrance Oil for a sweet and complementary aroma, options for a 100% natural scent are also discussed. Lavender or Sweet Orange Essential Oils can replace the fragrance oil, however the amount may need to be adjusted to fit the recipe above. The chamomile's natural scent stands out by adding a different natural fragrance profile. The perfect lotion bar consistency depends on careful melting and accurate ingredient measurements. Suggestions for alternative butters and their effects on the bars’ texture provide flexibility in crafting a product tailored to your preferences. The guide also offers practical advice for molding, ensuring smooth, professionally finished lotion bars. Once your lotion bars are set, they're ready to soothe and moisturize any area of your body that needs extra care. The guide concludes with tips for using and storing your bars to maximize their benefits, ensuring your skin enjoys honey and chamomile's complete soothing and moisturizing properties.
Daisy 1 1/2" Column Silicone Soap Mold Video

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Daisy 1 1/2" Column Silicone Soap Mold Video

This video demonstrates how easy it is to use the Daisy 1½" Column Silicone Soap Mold. This robust mold is great for springtime soap making! We love how the daisy looks embedded in a loaf. You can also use the Squiggle Column Silicone Mold to create a stem for the flower.
Simple Secrets: Making Solid Castile Soap

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Simple Secrets: Making Solid Castile Soap

What is Castile Soap?True castile soap uses 100% olive oil (plus water and lye) to create a creamy lather in an ultra gentle soap bar. This type of soap is especially popular for people with sensitive skin or those prone to allergic reactions. With so few ingredients, it's tolerated well with almost everyone. Since it is generally marketed for sensitive skin, most castile soaps are also fragrance-free and color-free, but they can be fragranced and colored if you prefer. Here are some tips to help you formulate your own bars of Castile soap.
Marbled & Tie Dyed Swirled Soaps Tutorial

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Marbled & Tie Dyed Swirled Soaps Tutorial

Swirled and layered soaps are popular, so we wanted to take a different approach to swirling colors to create visually appealing soaps. With this tutorial you can use a single color to match your fragrance oil choice, or choose multiple colors for a tie dye or holiday theme. The sky's the limit when you have soap colorant bottles in your hand! Supplies and equipment needed:MicrowaveMicrowave safe glass containerSharp knife to cut soap into cubesSpray bottle with rubbing alcoholButter knife for stirring soapRubber glovesDisposable pipettesThermometer to monitor soap base temperatureBasic Rectangle Soap Mold (3 cavities, 3.4 x 2.3 x 1 deep; each cavity holds 4 ounces)White Melt & Pour soap baseBody safe Fragrance OilsVariety of Gel Soap ColorantsStep 1: Cut up approximately 13 ounces of White Melt & Pour soap base into small cubes using a sharp knife.Step 2: Using a microwave safe container, melt the soap base in a microwave using 30 – second bursts until melted. Do not burn or boil, this will result in a poor quality rubbery soap. If there are any small chunks of soap left, stir slowly; the heat of the soap will melt these small chunks. TIP: There are three cavities in this mold and each holds 4 ounces of soap – melt a little extra to take into account that some of the soap base will stick to the container.Step 3: Use a thermometer to monitor the soap temperature. I don't like to add any fragrance oils or additives when the soap is too hot so I wait for it to cool to about 145 degrees.Step 4: Using a disposable pipette, add 6 ml of body safe Fragrance Oil to the soap and stir in slowly.Step 5: Now it's time to add color drops to the soap mold. Add 4 or 5 drops of a variety of different Gel Soap colors to each cavity for a tie dye effect, or use a single color for a marbled effect. I placed random colors into each cavity. TIP: Try to space them evenly apart.Step 6: Working with one mold cavity at a time, pour the scented soap directly onto each dot of color.Note: No need to be gentle when pouring – your goal is to allow the color to spread naturally and if you pour too gently you'll end up with blobs of color.Step 7: You can also spritz with alcohol while pouring your soap. This helps to spread the color.Step 8: Finish pouring all the way to the edge of the mold. Finish off with a spritz of alcohol to remove any bubbles. TIP: If you're not too confident that the colors swirled enough, take a butter knife and insert it into the soap cavity and swirl the knife around a bit. Do this part gently; you don't want to mix the colors.Step 9: Do not move the soap mold until the soap has cooled and set. You'll be able to see the swirls of colors in the soap moving a bit, but the movement will stop as the soap hardens.Step 10: Wait 2-3 hours for the soap to completely harden. Turn the mold over carefully and slowly press on the bottom of the cavity to release each soap.This is a great technique to use with holiday colors – Christmas, Independence Day, Mardi Gras, St. Patrick's Day, Thanksgiving, spring and fall seasons, and Easter. Who needs eggs at Easter when you have these lovelies?! Also, pair single colors with complementing scents for a beautiful looking & smelling soap. Creating tie dye soap is a fun and creative way to add a burst of color to your soap-making projects. Here are some tips to help you achieve stunning marbled tie dye effects using melt and pour soap bases. Choose the Right Soap Base: When making tie dye soap, opt for a clear melt and pour soap base. This allows the vibrant colors to show through more effectively. Glycerin soap bases are a popular choice for their clarity and ease of use. Use Quality Colorants: To achieve vivid and long-lasting colors, use soap colorants that are specifically designed for melt and pour soap. Avoid food coloring, as it can bleed and fade over time. Mica powders and liquid soap dyes work well for making tie dye soap. Layering and Swirling Techniques: For a marbled tie dye effect, pour different colored soap layers into your mold and use a skewer or toothpick to create swirls. Work quickly but carefully to prevent the soap from setting too soon, which can affect the swirling effect. Temperature Control: Melt the soap base slowly over low heat to prevent it from overheating. Overheating can cause the colors to bleed and mix too much, resulting in a muddy appearance. The ideal temperature for pouring is around 120°F to 130°F. Experiment with Fragrances: Enhance your tie dye soap by adding fragrances that complement the colorful design. Essential oils and fragrance oils can be added to the melted soap base before pouring. Make sure the fragrance is well mixed to ensure an even scent throughout the soap. What is the best soap base for making tie dye melt and pour soap?A white glycerin melt and pour soap base is the best choice for making tie dye soap. Its transparency allows the colors to stand out vividly, creating a striking marbled tie dye effect.Can I use food coloring for tie dye soap?It's not recommended to use food coloring for tie dye soap, as it can bleed and fade over time. Instead, use soap colorants like mica powders or liquid soap dyes, which are designed for stability in soap.How do I prevent the colors from mixing too much and becoming muddy?To prevent colors from mixing too much, control the temperature of your melted soap base and pour carefully. Swirl the colors gently and avoid over-mixing. Working quickly and efficiently also helps maintain distinct color patterns.
How Our Fragrance Bottles Are Branded Video

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How Our Fragrance Bottles Are Branded Video

Have you noticed new branding on our fragrance oils, essential oils, and flavor oils? This video takes you behind the scenes to show you how the bottles are branded. See the journey of an amber glass bottle going through the process of having the new white and blue shrink-wrap labels being applied. We love this new packaging, and we hope you do too!